Because the customer is our priority, we at Dokhoon Al Oud strive to cover all Saudi cities and provide shipping services with the highest quality standards.
Shipping and Delivery Policy
The shipping policy at Dokhoon Al Oud store includes the following items:
Agreeing with the customer on the shipping location or the nearest point to him.
Refunding the customer's amount paid in the event that the order is not accepted.
The order shipping and delivery period is from 3 to 8 regular business days, and it may take longer on occasions.
Delivery within Riyadh via our representative within 1 to 2 business days.
We are not responsible for any delays caused by the shipping company.
Rejecting the customer's order in the event that it is not responded to or there is an error in the address and contact information of the customer.
The customer bears the full shipping cost in the event that the order is returned by the shipping company when he does not respond to the call or in the event that the address or contact information is entered incorrectly.
The customer is responsible for following up on the course of his order with the shipping companies after receiving a message from our website with the order number and shipment number.
Shipping fees are determined in accordance with our website's policy, with the possibility of changing them according to the marketing and promotional offers announced from time to time.